Electronic Technical Services
Corporation ETSCO- Committed To Quality |
Continuous Quality Improvement in every part of our business is the constant goal at ETSCO. Every method of Total Quality Management will be used to assure that we will always please our customers. Key Concepts to ETSCO Quality
The ultimate measure of the Total Quality Improvement Process is our customers' satisfaction with the products, services and information we supply to them.
Our approach is a never-ending search for improvement. We need to develop a healthy impatience with the accepted level of hassles, surprises, rework, and deviations.
The employees’ role is vital to the success of our business. Individuals participate through their suggestions for improvement, quality improvement teams, and quality meetings. Most importantly, it is our own actions, which will cause quality improvement to occur here. Management will respond to every quality team recommendation.
Every task includes some form of planning, doing, and checking- that is, a process. Our objective is to simplify and improve this process. The result will be a more reliable and efficient process, and a need for much less checking.
Experience shows that inspection is not totally effective, and it is usually very expensive. With Total Quality, our focus is on prevention through better planning internally and especially externally with our suppliers.
Usually the biggest gains in quality will be achieved through ETSCO Quality Advisor Teams, formed to pursue a specific project. Teams will develop their own improvement projects along with company-wide suggestions. Five Measurable Objectives and Goals
These Five Quality Performance Goals are a fundamental
measurable set of improvements at ETSCO in our Every ETSCO employee is a rotating member of a team. These teams conduct weekly meetings to identify on-the-job problems and suggest solutions. We believe the best ideas for improvement come from the people who actually perform the work. There is input from all levels within the Company on each team. We provide continuing education and training for all employees through outside consultants, seminars and regular training meetings. The quality education process, both formal and informal, is considered to be continuous. It begins with quality awareness as the first item at every ETSCO meeting, and is found daily in every aspect of our business. ETSCO is committed to quality. Our search for perfection is an every day effort in improvement. We accept the challenge that the effort never ends to attain the goal, since our goals are continuing to advance. We’re serious, ETSCO Means Quality. |
Send mail to ddeleon@etsco.net with
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