Mission Statement

Electronic Technical Services Corporation
P.O. Box 1785
Porter, Texas 77365

ETSCO- Committed To Quality

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Mission Statement

Continuous Quality Improvement in every part of our business is the constant goal at ETSCO.  Every method of Total Quality Management will be used to assure that we will always please our customers.

Key Concepts to ETSCO Quality

Focus on the Customer

The ultimate measure of the Total Quality Improvement Process is our customers' satisfaction with the products, services and information we supply to them.

The Target Is Perfection

Our approach is a never-ending search for improvement.  We need to develop a healthy impatience with the accepted level of hassles, surprises, rework, and deviations.

Employee Involvement

The employees’ role is vital to the success of our business.  Individuals participate through their suggestions for improvement, quality improvement teams, and quality meetings.  Most importantly, it is our own actions, which will cause quality improvement to occur here.  Management will respond to every quality team recommendation.

View Every Task as A Process

Every task includes some form of planning, doing, and checking- that is, a process.  Our objective is to simplify and improve this process.  The result will be a more reliable and efficient process, and a need for much less checking.

Prevention- Not Inspection

Experience shows that inspection is not totally effective, and it is usually very expensive.  With Total Quality, our focus is on prevention through better planning internally and especially externally with our suppliers.

Project by Project Approach

Usually the biggest gains in quality will be achieved through ETSCO Quality Advisor Teams, formed to pursue a specific project.  Teams will develop their own improvement projects along with company-wide suggestions.

Five Measurable Objectives and Goals

  1. On Time Delivery
    This measurement shall be a comparison of the actual date the material is received by the customer in relation to the requested date.  "On time" will be measured as up to 5 days early, but not a day late.
  2. Responsiveness
    This category compares customer requests versus ETSCO response in commitments, quotations, sampling, document requests, etc.
  3. Shipped Defects
    This is when material is received on time but it is not usable by the customer because it does not meet expectations- either in quality, test failure, or incoming inspections for size, color, etc.  ETSCO is vulnerable to manufacturer supplied materials and must pre-check all possible areas before shipment to our customer.
  4. Document Acceptance
    ETSCO will provide reliable, dependable, and accurate documentation of invoices and all other forms of transaction documentation.
  5. Lead Time
    Measured as the time between order entry by the customer with ETSCO, and the time that the full, correct, order is delivered and accepted by the customer.

These Five Quality Performance Goals are a fundamental measurable set of improvements at ETSCO in our
"ETSCO Means Quality" process.

Every ETSCO employee is a rotating member of a team. These teams conduct weekly  meetings to identify on-the-job problems and suggest solutions.  We believe the best ideas for improvement come from the people who actually perform the work.  There is input from all levels within the Company on each team.

We provide continuing education and training for all employees through outside consultants, seminars and regular training meetings.  The quality education process, both formal and informal, is considered to be continuous.  It begins with quality awareness as the first item at every ETSCO meeting, and  is found daily in every aspect of our business.

ETSCO is committed to quality.  Our search for perfection is an every day effort in improvement.  We accept the challenge that the effort never ends to attain the goal, since our goals are continuing to advance.

We’re serious, ETSCO Means Quality.

 

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Send mail to ddeleon@etsco.net with questions or comments about this web site.
Last modified: July 06, 2000